WHEN TRAVEL ISSUES ARISE

Send an email to the agent that booked your trip letting them know the situation.  
Make sure to document in the email what, where, and why! 
(Is the issue to do with weather, staffing issues, equipment, etc.?)
Keep all receipts and any proof of the issue, including photos if applicable.

1. Contact the agent that you booked with.  
2. Contact your travel insurance provider to determine which options will be covered.  They may be able to assist with a solution.
3. Contact the supplier.

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- PLEASE NOTE - 

During Bon Voyage Boutique Travel's office hours
(Monday-Friday 9:00am - 5:00pm CST) 
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CALL THE OFFICE FIRST at (920) 725-2880

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Bon Voyage Boutique Travel Team contacts:

Geoff Hendren  |  geoff@bonvoyagebt.com  |  920-209-1688
Brittany Bartelt  |  brittany@bonvoyagebt.com  |  920-737-6197
Jana Greenfield  |  jana@bonvoyagebt.com  |  763-238-7696 

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Please find below a few of the common suppliers we use for travel. If yours is not listed, please refer to your Travel Documents where you will find your insurance and suppliers 24/7 contact information.

Travel Insurance Questions (24/7): 

AIG Travel Guard​	U.S. toll free: 1-855-203-5962 ​U.S. and international collect: 1-715-345-0505 https://www.travelguard.com/corporate-travel/assistance-services​
Allianz Travel Insurance	Within the United States, Canada, Puerto Rico & the U.S. Virgin Islands  1-800-654-1908 Outside of the United States, call collect  1-800-281-5700
Trip Mate	1-833-297-2255

If you do not see your travel insurance provider listed, please refer to your travel documents for customer care contact.

Suppliers customer care during travel:

​​​​Apple Vacations	1-855-572-9893	email:  duringtravel@applevac.com
Delta Vacations​​	1-701-420-6300	Value
Funjet Vacations	1-414-934-1535 ​1-888-467-9230	​duringtravel@funjetvacations.com
​Pleasant Holidays	1-800-247-4958
Travel Impressions	1-866-313-3684

If you do not see your supplier listed, please refer to your travel documents for emergency assistance numbers

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Flight cancellation?  Please follow the steps below:

Within 24 hours of departure:
Call the supplier if it is outside Bon Voyage Boutique Travel's office hours.

​At the airport or within a few hours of going to the airport:
Go to the airport and work directly with the airline representative for the fastest resolution

Missed connection:
Talk directly with the airline and they will work on rebooking your flight. 
​Update the Bon Voyage Boutique office with the new flight information.  

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Important contact information on your travel documents:

Refer to your final travel documents!  Important numbers will be highlighted.
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