WHEN TRAVEL ISSUES ARISE

Send an email to the agent that booked your trip letting them know the situation.  
Make sure to document in the email what, where, and why! 
(Is the issue to do with weather, staffing issues, equipment, etc.?)
Keep all receipts and any proof of the issue, including photos if applicable.

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- PLEASE NOTE - 

During Bon Voyage Boutique Travel's office hours
(Monday-Friday 9:00am - 5:00pm CST) 
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CALL THE OFFICE FIRST at (920) 725-2880

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Bon Voyage Boutique Travel Team contacts:

Geoff Hendren  |  geoff@bonvoyagebt.com  |  920-209-1688
Brittany Bartelt  |  brittany@bonvoyagebt.com  |  920-737-6197
Jana Greenfield  |  jana@bonvoyagebt.com  |  763-238-7696 

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WHAT TO DO IF STRANDED IN DESTINATION:
Step 1: Contact the agent that you booked with to let them know, and keep them informed throughout the process. 
Step 2: Contact your travel insurance provider to determine what coverage you have and which options & how much you will be reimbursed for.  They may also be able to assist with rebooking travel to get you home.
Step 3: Contact the supplier you booked with using the 24/7 number on your documents, they can assist with getting you rebooked back home.

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If you choose to hire a private driver we are aware of the following from the Appleton area (listed in alphabetical order):

Irv Arndt, Professional Driver  |  irvarndt@gmail.com   |   920-475-0908
Brad Hauser, Uber & Lyft |  920-428-5351

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Flight cancellation or missed connection? 
Please follow the steps below:

Within 24 hours of departure:
Call the supplier if it is outside Bon Voyage Boutique Travel's office hours.

​At the airport or within a few hours of going to the airport:
Go to the airport and work directly with the airline representative for the fastest resolution

Missed connection:
Talk directly with the airline and they will work on rebooking your flight.
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​*Update the Bon Voyage Boutique office with the new flight information*  

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Please find below a few of the common suppliers we use for travel. If yours is not listed, please refer to your Travel Documents where you will find your insurance and suppliers 24/7 contact information.

Travel Insurance Questions (24/7): 

AIG Travel Guard​	U.S. toll free: 1-855-203-5962 ​U.S. and international collect: 1-715-345-0505 https://www.travelguard.com/corporate-travel/assistance-services​
Allianz Travel Insurance	Within the United States, Canada, Puerto Rico & the U.S. Virgin Islands  1-800-654-1908 Outside of the United States, call collect  1-800-281-5700
Trip Mate	1-833-297-2255

If you do not see your travel insurance provider listed, please refer to your travel documents for customer care contact.

Suppliers customer care during travel:

​​​​Apple Vacations	1-855-572-9893	email:  duringtravel@applevac.com
Delta Vacations​​	1-701-420-6300	n/a​
Funjet Vacations	1-414-934-1535 ​1-888-467-9230	​duringtravel@funjetvacations.com
​Pleasant Holidays	1-800-247-4958	n/a
Travel Impressions	1-866-313-3684	duringtravel@travelimpressions.com

If you do not see your supplier listed, please refer to your travel documents for emergency assistance numbers

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Important contact information on your travel documents:

Refer to your final travel documents!  Important numbers will be listed for all suppliers and highlighted. They will all have a 24/7 number that will allow you to reach them at any time.
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